FAQ: Finally, Women's Jeans with Deep Pockets!
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Will my phone get pushed out of my front pocket when I sit down or walk around?

We went through dozens of design iterations and 6 prototypes to figure out the best design for all the pockets. For a regular-sized phone such as an iPhone 8, the phone not only completely fits in the pocket, but also stays there. This is due to our patent pending design which uses the right amount of compression to keep your phone and other items in your pocket.

Last updated: January 11, 2019 15:07

Are the front pockets bulky?

The pockets are designed to not bother the wearer. In our beta testing, we didn't get any feedback suggesting that the pockets were bulking up or uncomfortable in any way.

Last updated: January 11, 2019 15:07

Will you be able to execute orders on time?

Our team is very experienced in textile design and manufacturing, and has designed and manufactured several fashion products in the past. Our manufacturing partner has the ability to produce 20,000 pairs of jeans a month, and we are confident in their and out ability to deliver quality products on time.

Last updated: February 02, 2019 04:15

How does the personalized fit (tailor-made) work?

We have developed a system to map body measurements on to the right fit for you. Once you make your pledge, we will send you a quick form to get more information. We'll use that information to help figure out the best fit.

Last updated: February 02, 2019 04:15

What ethical and sustainable sourcing practices does Radian follow?

Our fabrics are sourced from state of the art mills which have certifications including SO 14001-2015 EMS - Environmental Management System, WRAP-Worldwide Responsible Accredited Production and Oeko-Tex Standard - 100. The jeans are manufactured at a facility which strictly follows the Business Social Compliance Initiate (BSCI).

Last updated: January 11, 2019 15:07

What are the care instructions for Radian Jeans?

The care instructions are no different from regular denim, as also confirmed by our fabric mill: Wash dark colors separately, wash garment inside out, no bleaching or dry cleaaning or ironing, tumble dry low only. The moisture wicking, quick dry, temperature regulating and stain repellent features will not be affected up to 15 washes.

Last updated: January 11, 2019 15:07

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://radian-jeans.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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